Hotel Reservation Agent
Permanent, Full-Time
Co. Cavan (On-site)
Own Transport Needed
We are currently looking for a Hotel Reservation Agent on behalf of our client, a hotel based in Kingscourt, Co. Cavan. The Hotel Reservation Agent is responsible for handling reservations and bookings efficiently, providing exceptional customer service, and ensuring accurate communication of guest requirements to relevant hotel departments. The role plays a key part in maximizing room occupancy and revenue while maintaining high standards of guest satisfaction.
Key Responsibilities:
Manage and process guest reservations via phone, email, and online booking platforms.
Provide accurate information about room types, rates, availability, hotel facilities, and policies.
Handle inquiries, requests, and complaints promptly and professionally.
Update reservation systems with guest information, special requests, and confirmations.
Coordinate with Front Desk, Housekeeping, and other departments to ensure seamless guest experiences.
Monitor booking trends and assist in maximizing room occupancy and revenue.
Maintain detailed records of reservations, cancellations, and no-shows.
Assist in preparing daily, weekly, and monthly reports related to bookings and occupancy.
Uphold hotel standards, policies, and procedures at all times.
Qualifications & Requirements:
Minimum 3 Year Experience
Previous experience in hotel reservations, front office, or customer service is an advantage.
Excellent communication and interpersonal skills.
Strong computer literacy; familiarity with hotel reservation systems (guestline is preferred.
Attention to detail and organizational skills.
Ability to work under pressure
For more information, please apply through the link provided for the attention of Erna Tupaz or call Osborne Recruitment on 041 986 5058.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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