• Location: Dublin, Dublin
• Type: Temporary
• Job #44554
• Salary: €50,000

Operations/Office Manager – Travel Industry – Dublin City Centre – Permanent

Here at Osborne, we are currently seeking an Operations/Office Manager for a travel organisation based in Dublin City Centre. Our client prides themselves on delivering exceptional travel experiences to clients and are currently looking for a proactive and detail-oriented Operations Manager to join their dynamic team. As the Operations Manager, you will oversee the day-to-day operations of services while also managing bookings directly. This dual role requires strong organisational skills, a passion for customer service, and a deep understanding of the travel industry.

Salary: Up to €50k DOE

Key Responsibilities:

• Manage the end-to-end booking process for flights, accommodations, tours, and other travel services.
• Coordinate with suppliers, vendors, and partners to ensure smooth operations.
• Develop and implement operational strategies to enhance efficiency and customer satisfaction.
• Handle customer inquiries, provide tailored travel solutions, and manage special requests.
• Maintain accurate records of bookings, payments, and itineraries.
• Monitor and analyse travel trends to optimise offerings and pricing.
• Ensure compliance with travel regulations and company policies.
• Manage a team of travel consultants and support staff in development.
• Address operational challenges promptly and maintain high service standards.

Requirements:

• A minimum of 5 years industry experience.
• Proven experience in operations, with hands-on experience in managing bookings (ideally within the travel/tourism industry)
• Strong knowledge of booking systems (e.g., GDS systems, online booking platforms).
• Exceptional organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and handle last-minute changes efficiently.
• Proficiency in MS Office and relevant travel management software.

For more information, please apply through the link provided for the attention of Louise Baynes or call 01 638 4400
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer

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