As Customer Care Executive you will work with customers through a variety of communication avenues. This organisation is seeking someone who is motivated and ambitious and are looking to progress in the Insurance sector. At Osborne we are currently recruiting for a Customer Care Executive to join Ireland’s leading insurance company based in South Dublin
For You:
At Osborne we are currently recruiting for a Customer Care Executive to join Ireland’s leading insurance company based in South Dublin
Full time, permanent role Monday to Friday
Competitive – depending on experience
Bonus and Commission – monthly
Pension
Healthcare
Mobile phone plan
Full sponsorship for insurance exams
Hybrid working policy once passed probation
Annual leave increases annually up to 24 days
Great staff sports & social events.
Monthly/Weekly performance based incentives
Employee Wellness initiatives
Cycle to Work Scheme
Responsibilities:
Provide a level of service to customers, which is best in class standard across the market
Drive to continuously improve performance through KPI’s and quality measures.
Promote good attitudes and strong team spirit within the group.
Escalate issues as necessary to line manager.
Ensure all regulations are adhered to and agreements are fully complied with.
Process all required transactions in accordance with company process.
Accuracy of data and transaction processing within the role.
Advice given to customer must be of specific and accurate nature at all times.
Participate in cross training to develop multi skills required for departmental goals and vision.
Commit to studying for industry exams and use supports given by company to develop educationally.
Requirements:
1+ year of customer service experience within a fast-paced, call centre environment
Good PC Skills -Relay, MS Excel, Insurer Websites
Practical knowledge of Personal Lines Insurance is desirable
Result driven, with the ambition to meet and exceed targets
Excellent communication skills, including verbal, written & listening
Self-motivated, enthusiastic, solution focused
Strong initiative and ability to work in a busy fast paced environment
Confidence to make decisions
Ability to work effectively in a team environment
A positive, innovative attitude with the ability to handle new assignments and projects with an open mind
To be considered for this position apply today or call Naomi on 01 5252457
