Here at Osborne, we are currently seeking a Customer & Client Support on behalf of our well-established client based in Dublin 11. As a Customer & Client Support Specialist, you'll play a pivotal role in ensuring seamless communication and efficient operations. Your responsibilities will encompass handling calls, addressing inquiries, and executing various administrative tasks. This hybrid role offers a blend of customer support and administrative duties. This role requires an enthusiastic candidate with exceptional customer service skills. This role is a mix of customer support and general administration tasks.
Salary: up to €35k DOE
Key Responsibilities:
Manage inbound and outbound calls, adeptly capturing and disseminating information while promoting our client's services.
Address requests and tackle complex issues with proficiency and professionalism.
Handle email correspondence from customers, engineers, and internal stakeholders.
Facilitate fault call logging for nationwide teams, oversee resource management, monitor progress, and ensure timely closure for invoicing.
Collaborate with engineers and customers to plan, schedule, and coordinate work.
Maintain up-to-date schedules and issue certifications on a daily basis.
Follow up on service contract renewals and handle price inquiries from both engineers and customers.
Conduct record retrieval, filing, scanning, and ensure accurate database updates.
Provide customers with necessary documentation and prepare quotations for installation, service, and commissioning.
Liaise effectively with the sales team, credit management, and logistics department.
Contribute to general office administration tasks as needed.
Requirements:
A minimum of 3 years' experience in a similar role, demonstrating proficiency in customer support and administrative functions.
Proven track record in a fast-paced B2B environment, preferably within industries such as construction, property management, or sales support.
Exceptional time management skills with the ability to prioritize tasks effectively.
Proficiency in MS Office suite, particularly Word, Excel, and Outlook; familiarity with Salesforce/SAP is advantageous.
Strong telephone etiquette, capable of handling complex calls with ease.
Ability to thrive under pressure and maintain composure in a dynamic work environment.
Excellent written and verbal communication skills, coupled with sound judgment and initiative.
All interested candidates should apply through the link provided for the attention of Louise Baynes at Osborne Recruitment. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer
