• Location: Dublin 1, Dublin
• Type: Permanent
• Job #42667
• Salary: €32,000

Customer Care Co-ordinator – Permanent – Dublin 1 

Here at Osborne, we are recruiting on behalf of our client, a leading travel organization, for a Customer Care Co-ordinator to join their dynamic Sales & Marketing team in Dublin 1. This key role involves collaborating closely with trade customers, managing group bookings, Sail Rail services, and concessionary travel.

Location: Dublin 1 – Ideally would need to drive 
Salary: Up to €40k DOE
Contract: Permanent – Hybrid after 6 months’ probation 

Responsibilities:

• Oversee bookings and revenue from coach groups, sail rail consumers, and trade customers via phone and email.
• Handle group booking requests (tour operators, clubs, football groups), including pricing, space requests, and passenger lists.
• Oversee concessionary travel management, ensuring requests are processed according to policy.
• Provide administrative support, including phone system set-up, reporting, and finance liaison.

Requirement:

• Strong organisational skills, self-motivation, and ability to thrive in a fast-paced environment.
• Excellent communication and customer service skills, both written and verbal, with fluency in English.
• Proven experience in customer service (preferably in a travel reservations environment).
• Proficiency in Microsoft Office; knowledge of in-house reservation systems or platforms like Freshdesk is a plus.

If you are an organised, detail-oriented individual with a passion for administration and a desire to work in a dynamic and fast-paced environment, we would love to hear from you!
For more information please apply through the link provided for the attention of Megan Murray  
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB2
#INDOMMURRAY