Join a dynamic team at a company renowned for providing award-winning IVR testing solutions to Multinational Contact Centres. Our client works primarily with Fortune 500 companies, focusing on enhancing customer communication experiences.
Position Overview:
Develop a deep understanding of our SaaS platform, learning how it meets and exceeds client needs.
Build and maintain strong relationships with our Enterprise Fortune 500 clients, ensuring their needs are fully understood and met using our platform.
Manage all reporting activities related to the health and performance of client accounts, ensuring accurate and up-to-date information in the CRM system.
Proactively identify additional support opportunities to meet client needs effectively.
Seek out and establish new partner relationships as necessary.
Conduct training sessions to help clients maximize the use of our platform.
Provide insightful analysis and deliver monthly reports to clients.
Be prepared to travel as needed.
Qualifications:
Previous experience or knowledge of IVRs or Telecommunications is a plus.
Strong interest and ability to understand clients as individuals and comprehend the organizational dynamics in which they operate
A proactive problem solver with a strong sensitivity to client needs
Ability to effectively bridge client needs with various internal stakeholders.
Excellent relationship-building and communication skills.
Proficient in analytical thinking and cross-functional collaboration.
Strong organizational skills for managing client workflows and collaborating across different business functions.
Exceptional presentation skills.
Able to balance professionalism with a sense of enjoyment in the work environment.
For more information, please apply through the link provided for the attention of Catherine O’Hara or email catherine.ohara@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles.
