Here at Osborne, we are currently hiring a Customer Service Representative on behalf of our client, a supplier of the finest quality foods to the hospitality sector, based in Citywest, Dublin 22.
Package:
Salary – up to €34,000 DOE
23 days AL
Fully onsite with a possibility of hybrid once probation has been successfully completed
Key Tasks:
Provide professional and focused outbound and incoming call service for existing customers, always striving to maximise sales for the company
To successfully manage the expectations and gain the confidence of our customers
Out-going and incoming calls for order taking and proactive selling
Informing customers of promotional offers
Ensuring out-going calls coincide with the delivery schedule
Ensure company regulations are adhered to
Work in conjunction with accounts team to help reduce company debtors
Up selling/Cross selling to ensure maximisation of each sale
Advise customers of shortages and delivery days and resolve issues
Handle customer complaints
Ensure Reps are informed of all customer issues
Organise samples, brochures and other company documentation on their behalf
Ensure updated maintenance of customer service database with new and relevant customer information
Compile ad hoc reports and order sheets as requested for reps
Requirements:
Minimum of 1-2 years’ experience with a customer service role is ESSENTIAL
Previous experience in the foodservice industry is desirable
Culinary background an advantage
Experience of similar role in a busy customer service supply of goods environment
Committed to maximising sales in conjunction with sales rep
Good people management skills
Ability to deliver results
Excellent written and spoken communication skills
Excellent time keeping
Be a team player willing to be proactive is supporting the team
Good IT skills and proficient in Microsoft office and excel
Be a logical and organized thinker
Have a high attention to detail
For more information, please apply through the link provided for the attention of Shreya Thornton or call Osborne on (045) 579 066. If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
