Customer Service Representative - Osborne
Job Summary
  • Dublin
  • Permanent
  • 6th June 2024
  • €30,000
  • Ref ID: #41477

Job Description

  • Location: Dublin 22, Dublin
  • Type: Permanent
  • Job #41477
  • Salary: €30,000

Customer Service Executive

Here at Osborne, we are currently hiring a Customer Service Representative on behalf of our client, a supplier of the finest quality foods to the hospitality sector, based in Citywest, Dublin 22.

  • Salary – up to €34,000 DOE
  • 23 days AL
  • Fully onsite with a possibility of hybrid once probation has been successfully completed

Key Tasks:

  • Provide professional and focused outbound and incoming call service for existing customers, always striving to maximise sales for the company
  • To successfully manage the expectations and gain the confidence of our customers
  • Out-going and incoming calls for order taking and proactive selling
  • Informing customers of  promotional offers
  • Ensuring out-going calls coincide with the delivery schedule
  • Ensure company regulations are adhered to
  • Work in conjunction with accounts team to help reduce company debtors
  • Up selling/Cross selling to ensure maximisation of each sale
  • Advise customers of shortages and delivery days and resolve issues
  • Handle customer complaints
  • Ensure Reps are informed of all customer issues
  • Organise samples, brochures and other company documentation on their behalf
  • Ensure updated maintenance of customer service database with new and relevant customer information
  • Compile ad hoc reports and order sheets as requested for reps 


  • Minimum of 1-2 years’ experience with a customer service role is ESSENTIAL
  • Previous experience in the foodservice industry is desirable
  • Culinary background an advantage
  • Experience of similar role in a busy customer service supply of goods environment
  • Committed to maximising sales in conjunction with sales rep
  • Good people management skills
  • Ability to deliver results
  • Excellent written and spoken communication skills
  • Excellent time keeping
  • Be a team player willing to be proactive is supporting the team
  • Good IT skills and proficient in Microsoft office and excel
  • Be a logical and organized thinker
  • Have a high attention to detail

For more information, please apply through the link provided for the attention of Shreya Thornton or call Osborne on (045) 579 066.
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.


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    Job Summary
    • Dublin
    • Permanent
    • Nov 17, 2022
    • Competitive
    • Ref ID: 123456