Finance Systems Supervisor / Helpdesk– Dublin North – Contract - Osborne
Job Summary
  • Dublin
  • Contract FTC
  • 14th June 2024
  • €40,000
  • Ref ID: #41402

Job Description

  • Location: Dublin, Dublin
  • Type: Contract FTC
  • Job #41402
  • Salary: €40,000

Finance Systems Supervisor / Helpdesk– Dublin North – Contract

Our client is world renowned organisation who are looking for a system savvy person with finance experience in their career (past or current) to join their team.
You will have System experience ideally in Agresso, if not Agresso then Oracle or SAP. The organisation has a finance team of over 70, and a total staff number of approximately 2000. Your role will involve new set up of users and primarily assisting staff with queries on the system, how to use it, how to access different information and reporting etc.

You will have excellent communication skills and proven ability to provide clear and supportive customer care to all levels of users. There will be training provided, but a finance knowledge and Systems knowledge is KEY Esp of Agresso, a distinct advantage. This role is an 11 month contract, but there may opportunities for permanency or other department progression.

Salary & Benefits:

  • 40,000 – 50,000 DOE
  • Flexitime available
  • Auto enrolled in staff pension
  • Hybrid options
  • Parking
  • Canteen
  • Progression or potential permanent


  • Supervise the Finance helpdesk, ensuring tickets are responded to in line with agreed response times.
  • Conduct compliance reviews of the financial systems user account base.
  • Develop ticket templates for new helpdesk requirements.
  • Respond to IT audit queries, including relating to user access privileges and financial transactions workflow.
  • Respond to tickets directly, as well as escalate tickets to application and technical support where required.
  • Ensure the helpdesk knowledge base is reviewed and updated on an on-going basis.
  • Ensure a customer service and customer centric approach is applied to helpdesk activities.
  • Provide operational KPI reports on the activities of the helpdesk and feedback into the Finance Transformation agenda.
  • Supervise the primary financial systems within the finance function, including the Agresso ERP system, FP&A, and RCP providing troubleshooting for issues, as well as escalating to internal and/or vendor support teams.
  • Work on projects to enhance processes, upgrade systems, and implement new functionality to enhance the end user experience.
  • Delivery of training to finance function staff and end users
  • Assist with developing training materials.
  • The undertaking of such duties and responsibilities as may be assigned from time to time.

Qualifications, Skills and Experience Required:
Candidates must hold a University degree and have a minimum of three years’ relevant work experience in a Finance Office, working with large financial information systems.
Preferred candidates should have experience with financial information systems, particularly Unit4 Agresso ERP, including:

  • Experience in troubleshooting and resolving issues within one or more Agresso modules.
  • Proven track record in training and supporting end-users in the effective utilisation of Agresso ERP functionalities.
  • Strong understanding of data integration and migration processes within the Agresso environment.
  • Ability to generate and analyse financial reports using Agresso reporting tools.
  • Experience in performing system upgrades and ensuring compatibility with existing business processes in Agresso ERP.
  • Familiarity with Agresso workflow management and optimisation for improved operational efficiency.
  • Hands-on experience in implementing and maintaining user security roles and permissions within Agresso ERP.
  • Knowledge of Agresso system administration.
  • Participation in cross-functional teams to enhance and streamline business processes using Agresso ERP solutions.
  • The successful applicant will be well organised and be able to co-ordinate and progress the tasks associated with the post on their own initiative.
  • They will be flexible and possess an ability to work effectively as part of the team, offering assistance to colleagues when required.
  • The applicant must have excellent communication and interpersonal skills and be sensitive to the differing requirements of a diverse University setting.
  • The applicant will have good MS Excel skills and previous experience with financial systems including projects in a complex operating environment.


For more information, please apply through the link provided for the attention of Valerie Briody or call Osborne Recruitment on [email protected]
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format


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    Job Summary
    • Dublin
    • Permanent
    • Nov 17, 2022
    • Competitive
    • Ref ID: 123456