Commercial Product Support Engineer - Osborne
Job Summary
  • Dublin
  • Permanent
  • 13th May 2024
  • -
  • Ref ID: #41235

Job Description

  • Location: Dublin, Dublin
  • Type: Permanent
  • Job #41235
  • Salary: €50,000

Commercial Product Support Engineer

The Osborne Tech and Eng team are currently recruiting for the role of Commercial Product Support Engineer, to join our client operating in the Healthcare Diagnostic sector focusing on research and development.


  • Batchelor’s degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software) is required
  • Minimum of 3 years relevant experience
  • Appreciation for the regulations in the medical device industry

Competencies required:

  • Presenting data, metrics and escalation progress to cross-functional teams
  • Generate systematic plans to assist in troubleshooting and problem resolution of instruments
  • Be available to travel to customer sites and resolve hardware/software and workflow escalations in a professional and timely manner
  • Resolve technical problems using a data analytics approach while working closely with subject matter experts to identify root cause enabling solutions to be developed
  • Be the voice of the Customer and collaborate cross functionally to develop and implement enhancements or new workflows improving reliability and performance

Key functions:

  • Ability to lead investigations, manage and communicate progress to cross functional teams
  • Hands on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation
  • Experience in using analytical tools to perform data analysis to identify system performance issues establishing trends and presenting data
  • Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organization
  • Self-directing, goal oriented with a customer first approach and able to prioritize workload accordingly
  • Have excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set, please email your updated CV to [email protected] or call Osborne on 01 485 3060
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.


Apply for a Job

    First Name

    Last Name

    Phone Number

    Email Address

    Job Title

    Where Did You Hear About Us?

    Upload Files

    Job Summary
    • Dublin
    • Permanent
    • Nov 17, 2022
    • Competitive
    • Ref ID: 123456