Administrator - DETE Pensions Unit - Osborne
Job Summary
  • Dublin
  • Permanent
  • 22nd March 2024
  • €28,314
  • Ref ID: #40656

Job Description

  • Location: Dublin, Dublin
  • Type: Permanent
  • Job #40656
  • Salary: €28,314

Title: Administrator – DETE Pensions Unit
Grade: Level C
Department: People Operations, Facilities and Internal Sustainability
Division: People and Culture
Reporting to: Senior Executive, DETE Pensions Unit
Location: East Point, Dublin
Job Reference: EI.007.24E
Salary: €28,314
Applicants must have the legal right to live and work and be available to work in the location.
Role Purpose:
The successful candidate will have responsibility for a broad range of administrative activities within the DETE Pensions Unit. This includes researching and providing accurate and timely information to pensioners and former staff with an entitlement topreserved benefit pensions. The role involves liaising and communicating with the pensioners, bereaved family members and all relevant stakeholders.

The successful candidate will be required to work within a small team to provide an efficient and high-quality administrative service to approximately 1,450 pensioners and also to former staff with preserved benefits.

Key Deliverables

  • Provide accurate and timely information to the pensioners and to former staff who have preserved benefit entitlements under the relevant legacy Superannuation Schemes and to bereaved family members of pensioners in relation to their pension  entitlements.
  • Assist with ensuring the Service Level Agreement between Enterprise Ireland and the  Department of Enterprise, Trade and Employment (DETE) is carried out on behalf of  the Minister for Enterprise, Trade and Employment in respect of the relevant legacy superannuation schemes.
  • Accurately calculate relevant pension benefits in line with pension scheme regulations and legislation.
  • Liaise with the HR/Pension/Payroll areas of EI, IDA Ireland, SFI and Shannon Commercial Properties, Mercer and DETE and other relevant external stakeholders on an ongoing basis.
  • Provide research assistance in respect of both current and historical pension issuesand queries.
  • Monitor the DETE mailbox and respond to queries from pensioners and former staffin an efficient and effective manner.
  • Assist in reviewing and updating relevant pension salary scales, processes and procedures as required.
  • Ensure accurate records relating to pensioners are inputted and maintained on the  CORE system, including confidential personal information and payroll details.
  • Provide various administrative duties that support the DETE Pensions Unit and support to the team as required.

Functional Competencies (Key Skills and Knowledge)

  • Skills and experience in handling and processing confidential and sensitive  information is essential.
  • Demonstrate an ability for numeracy, accuracy and attention to detail is essential. 
  • Ability to gather and impart data and information in a clear and methodical way whilst  working on own initiative and using sound judgement to resolve issues is essential.
  • Demonstrated evidence of robust IT literacy (i.e. MS Office skills, particularly MS Word and Excel) is essential, coupled with an ability to learn new technologies and  use Enterprise Ireland’s specific software systems. 
  • Ability to manage and prioritise tasks to meet set deadlines.
  • Demonstrable evidence of ability to absorb information and a willingness to  undertake training and development to refine knowledge and skills.
  • Strong interpersonal skills, with a co-operative and flexible attitude and ability to  positively contribute to the work of a busy team.
  • Good oral and written communication skills to ensure effective interaction and  engagement with colleagues and all relevant stakeholders, in particular with  pensioners.
  • Experience of working in a HR, pension or financial administration environment is desirable.

Enterprise Ireland Behavioural Competencies
Results Focused
The ability to remain outcome and results focused with regard to business priorities and  organisational goals, monitoring progress and adjusting approach ensuring delivery  against the appropriate timescales.

Innovation and Risk-Taking
Actively encourages new ideas, experimentation and measured risk-taking, while always  being on the lookout for opportunities to continuously improve business processes and  efficiencies within Enterprise Ireland and client organisations.

Problem Solving and Decision-Making
The ability to be decisive and take tough decisions about clients, people and costs to  deliver sustainable results, using the analysis of information and situations to make  logical and sound decisions.

Client Focused
The ability to provide an excellent client service focusing on client needs and building  and maintaining effective personal and business relationships to advance clients’  objectives and Enterprise Ireland strategy.

Communicating with Impact to Influence Others
Communicates in a manner that will persuade, convince and influence their own staff and  others, both internally and externally, in order to motivate, inspire or encourage them to  follow a particular course of action.

Co-operates with colleagues, shares information and respects the opinions and values of  staff members. Understands the skills, experience and knowledge of staff members and  maximises how these can be utilised to the benefit of the department, the organisation  and the client.

Embracing & Leading Change
Understands the business agenda of Enterprise Ireland and embraces changes for area  of responsibility and for external and internal clients. 

Acting / Leading with Integrity 
Lives the Enterprise Ireland purpose and values, acting genuinely and with integrity, in a  manner that builds trust and engages and motivates others, placing the genuine needs of  the client, the organisation, and staff ahead of personal agendas

Establishes and maintains mutually beneficial relationships with colleagues and other networks for the purpose of sharing information.

Developing Yourself & Others
Creates an environment that enables others to excel in terms of job performance. 
Salary Scale:
€28,314 to €53,994 per annum contributory superannuation
Rising to €57,529 by long service increments. 
€27,046 to €51,432 per annum non-contributory superannuation 
Rising to €54,754 by long service increments.

Candidates should note that entry will be at the minimum of the relevant scale and the  rate of remuneration may be adjusted from time to time in line with Government pay  policy. Subject to satisfactory performance, increments may be payable in line with  current Government Policy.
** Point of entry on this salary scale may differ from the minimum point of the scale if  the successful candidate is a current public or civil servant.

Application and Selection Process:
The selection process may include short-listing of candidates. The selection criteria 
will be based on the requirements of the position. It is therefore important that you 
provide a detailed and accurate account of where you believe your skills and 
experience meet the requirements for the position. This should be contained in a short 
document (template attached – maximum 2 pages) accompanying your CV.
Applicants should note that, for shortlisting purposes in particular, clear evidence of 
the functional competency requirements listed as essential in this specification must 
be demonstrated as part of the supporting document accompanying your CV.
To apply for the position, send a detailed CV and supporting document quoting 
reference number EI.007.24E to [email protected] to be received no later 
than Tuesday, 16th April 2024.

For queries in relation to this role or the application process applicants should contact  [email protected]
Osborne will acknowledge all correspondence within 3 working days.  Applicants who do not receive an acknowledgement within 3 working days  should contact [email protected]
Issued by the People and Change Department, Enterprise Ireland on Thursday, 
21st March 2024
Enterprise Ireland is an equal opportunities employer


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    Job Summary
    • Dublin
    • Permanent
    • Nov 17, 2022
    • Competitive
    • Ref ID: 123456