Complaints and Investigations Manager – Permanent – Mental Health Commission
Osborne are delighted to be partnering with the Mental Health Commission in the recruitment of a Complaints and Investigations Manager – DSS for a full time, permanent position. For details of this position and information on how to apply please see details below:
How to apply:
To apply for this role candidates must submit the relevant, signed and completed application form to [email protected]
You can find the information booklet and application form at https://osborne.ie/public-sector/mhc-employment-opportunities/
**CV’s will not be accepted as an application**
The MHC is an independent statutory body established in April 2002 under the provisions of the Mental Health Act 2001 (“the 2001 Act”). The principal functions of the MHC, as specified in the 2001 Act, are to promote, encourage and foster the establishment and maintenance of high standards and good practices in the delivery of mental health services and to take all reasonable steps to protect the interests of persons detained in approved centres. The MHC is also empowered to undertake such activities, as it deems appropriate to foster and promote these standards and practices.
The Assisted Decision-Making (Capacity) Act 2015 (“2015 Act”) provides for the establishment of the Decision Support Service (“DSS”) within the Mental Health Commission (“MHC”) as part of a new legal framework that reforms the law in relation to the treatment of people who require or who may shortly require assistance exercising their decision-making capacity.
The core business functions of the DSS include:
In addition, the Director of the DSS has a number of general functions, including providing information and promoting public awareness of the Act and services provided by the DSS
The DSS Complaints and Investigations Manager is a key management position and reports directly to the Head of Complaints and Investigations. The successful candidate will support the Head of Complaints and Investigations in applying the provisions of the Assisted Decision-Making (Capacity) Act 2015 and the DSS complaints procedures in the investigation of complaints. The Complaints and Investigations Manager will be expected to make a significant contribution to the:
The primary responsibilities of the DSS Complaints and Investigations Manager will be to execute and oversee the following:
This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to change on an ongoing basis, the role is subject to change over time.
Candidate must possess, by the closing date, the following:
Please find the information booklet pertaining to the position and a link to the relevant application form at https://osborne.ie/public-sector/mhc-employment-opportunities/
All interested parties must complete the relevant application form and submit to [email protected]. Only candidates who complete the application forms will be considered within the remit of this competition.
Complaints and Investigations Manager (DSS) Deadline for application: Please note latest receipt for applications is strictly on or before 5pm on 27th November 2023. Incomplete applications, postal applications or CV’s will not be accepted. Any applications received after the closing date and time will not be considered.
An acknowledgement email will be issued for all applications received. If you do not receive acknowledgement of your application within two working days of submission, please contact Osborne Recruitment at [email protected] to ensure your application has been received.