Service Technician/Installations (Catering Industry) Dublin and surrounding Area
We are currently recruiting for an experienced Service installation Engineer with a proven track record in installing and servicing the following equipment /Dish Washing equipment under-counter, pass-through, and rack conveyor Dishwashers. if you have experience in the catering industry then we would love to hear from you.
Main Responsibilities: Responsible for installation, service, and repair of commercial ware washing equipment such as under-counter, pass-through, and rack conveyor dishwashers. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
Day to day activities:
Manage all on-site installation, diagnosis, repairs, and maintenance
Diagnose errors and technical problems and determine appropriate solutions
Produce timely and detailed service reports
Document processes and follow company standard procedures and protocols
Collaborate with the technical team and share information across the organisation
Evaluate customer requirements and make appropriate recommendations
Taking ownership and responsibility for the delivery of the agreed goals and targets:
Response times
First-time fix
Average order values
Customer satisfaction
Stock management
Productivity
Effective teamwork
Skill & experience required:
As technicians will be working with single and 3 phase equipment – electrical competence is essential
Excellent written and verbal communication
Strong analytical and problem-solving skills
Ability to troubleshoot, test, repair, and service technical equipment
Excellent organisation and computer skills
Familiarity with mobile tools and apps
Proven field service experience
Direct experience in the ware wash and/or catering industry is highly desirable
The ideal person to suit this role:
Able to manage time and work under pressure to tight deadlines
Able to manage the demands of numerous tasks
Ability to adapt quickly in a rapidly changing environment
Keen for new experiences, responsibility, and accountability
Capability to coach customers in the effective use and maintenance of equipment
Reliable, tolerant, and determined
Self-driven, positive outlook, clear focus, and an empathic communicator, able to see things from the other person's point of view
Willing to undertake further training to fulfill the requirements of the role
Pays great attention to H&S protocols
Is diligent in complying with reporting requirements
Hours of work & Benefits:
Core hours: 40 hours per week, Monday to Friday
Competitive salary for core hours + potential overtime
London Weighting
Company van (with use privately) including fuel card
Comprehensive training
33 days annual leave – including bank holidays (increasing with length of service)
Pension & Life Assurance
Lifeworks employee assistance plan and discount scheme
For more information please apply through the link provided for the attention of Denis O ‘Callaghan or call Osborne on 01 6384400 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
