Administrator – Dublin 2 – 2-year FTC Osborne recruitment are currently recruiting for an administrator. This is an 18-month fixed term contract with hybrid working. The Administrator is responsible for ensuring that all assigned applications are processed from point of allocation through to issue in an efficient manner, while liaising with colleagues both internally and externally. The Administrator will work closely with the:
Case Administrator and Case Manager
BPC Case Administrators
Business Process Coordination Manager
Receipt and Validations Case Manager and teams
Clinical Assessment Managers and teams
Pharmaceutical Assessment Manager and team
Scheduling department
Other areas within the HPRA, as required
KEY RESPONSIBILITIES Operational Objectives
Provision of support to case administrators and case manager
Administrative support in the processing of assigned applications
Ensure effective distribution and co-ordination of all assigned cases from point of allocation through to issue.
Working closely with the assessment team to provide them with efficient administrative support.
Processing and managing non-assessed applications to a high standard and within the timelines.
Monitoring progress and status of cases to agreed timelines.
Updating and utilising all relevant technology in a timely manner, including our internal workflow systems and external European database, to assist in the efficient processing of assigned applications.
Provide support and cross cover to other sections within BPC
Liaising with external customers including pharmaceutical companies and other
European regulatory bodies.
Liaising with other members of the Human Products Registration and Authorisation Department.
Non-product specific administration/secretarial work including typing, post, telephone queries, filing, photocopying and reception.
Quality Management
Supporting the effective management of the HPRA Quality Management System within the BPC section.
Working with colleagues to develop and implement licensing policy and practice.
Performance Management
Participating in the performance development programme (PDP) of the organisation and contributing to the setting of goals and objectives.
Working with the Case Administrator/Case Manager to agree appropriate performance related targets.
Reporting regularly on progress against specified objectives, goals and performance targets.
Taking measures to identify and resolve issues impacting performance.
Effectively communicating objectives, goals and performance targets within the team.
Promoting a positive, open, friendly and professional working environment.
Communication/Customer Service
Participating at regular internal team, section and department meetings.
Working with the team to ensure delivery of efficient and effective customer service.
Ensuring that HPRA policies and procedures are communicated in a consistent way to stakeholders.
Liaising with relevant external organisations in relation to activities and processes relevant to the section.
General
Performing other duties as the HPRA may reasonably require.
QUALIFICATIONS AND EXPERIENCE
To be considered for this post, candidates must have:
At least one year of relevant administrative experience in a fast-paced office environment
Ability to meet tight deadlines and reach targets
Excellent communication and interpersonal skills to liaise with relevant parties as required
Ability to engage with stakeholders and understand their needs
Excellent organisation skills including the ability to prioritise and manage large volumes of work
Ability to use initiative and maintain output & productivity
Excellent attention to detail
Excellent knowledge of Microsoft office and database administration
Previous experience working as part of a team
For more information, please apply through the link provided for the attention of Teri Quinn or call Osborne on 01 6384400. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
