Here at Osborne, we are currently seeking a Customer Service Administrator to join a leading medical supplier based in Leopardstown, South Dublin. In this position, you will be responsible for efficiently handling customer inquiries, processing orders, and providing support to customers and internal staff members. The successful candidate will exhibit excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.
For You:
Position: Permanent
Hours: 9am-5:30pm (Mon-Fri)
Location: Leopardstown, Dublin 18
Salary: €30-€33k (Dependent on experience)
Parking: Provided onsite
Responsibilities:
Respond to customer inquiries and provide timely and accurate information regarding products, services, and orders.
Process customer orders and returns accurately and efficiently in accordance with company policies and procedures.
Collaborate with the sales and logistics teams to ensure smooth order processing and timely delivery of products.
Coordinate with the repair technicians to ensure they have all necessary information and equipment to complete service calls successfully.
Maintain accurate records of service calls, technician schedules, and customer interactions.
Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements
Requirements:
Two years previous experience in a similar role, ideally in a service environment.
Strong communication skills, both written and verbal.
Excellent problem-solving and conflict-resolution abilities.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite and experience with SAP software.
To be considered for this position apply today to get the attention of Nicki Poole. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer #INDOSB1 #INDPOOLE
