The Commissioning Team works to arrange patient hospital treatments for those on hospital waiting lists in Public and Private Hospitals. The principal role of the Grade IV support staff will be to assist the commissioning team to contact patients by telephone who have refused an offer of treatment in a private hospital.
Dublin 2
Employment type – Full-time, temporary, 6 months
Starting salary €31,547
Office-based roles
Flexitime
**Start Date – immediately
Commissioning Grade IV Duties and Responsibilities:
The main function of the role will be to contact patients by phone to arrange hospital appointments
Arrange call backs when necessary
Updating databases to reflect patient status
Updating transport requirement log
Meet weekly call targets (approx. 25-30 calls per day)
Participate in several days training
To maintain confidentiality in relation to patient data
Compliance with operational policies and procedures
Any other role of responsibility which may be assigned.
Requirements: The competencies required for this position are:
Handle all telephone and email inquiries in a friendly and helpful manner
Handle all patient needs with professionalism and integrity.
Interpersonal and communication skills
Strong customer service skills
Competent computer skills and excellent phone handling skills.
Management and delivery of results
Ability to work as part of a team
Ability to attend office on Monday to Friday
The following are desirable requirements of the position:
Experience of working in a patient related / medical / health insurance environment or a good working knowledge of medical terminology is desirable.
Candidates must demonstrate their oral and aural proficiency of English, to a level that enables them to do the job effectively, for example, to understand instructions or communicate clearly with patients many of whom may be elderly.
It would also be desirable if at least one of the Candidates was proficient in Irish as it is possible some patients may be from rural Irish speaking areas.
Experience of working in public sector administration.
For more information please apply through the link provided for the attention of Teri Quinn or call Osborne on 01 6384400. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
