Here at Osborne, we are excited to be working with our Kildare-based client in seeking a Concierge Supervisor to join their team. The ideal candidate will have a hospitality and/or retail background, as well as strong people management skills.
The Package:
Salary: €35,000 – €40,000 per annum
Healthcare coverage
23 days of annual leave
Performance-based bonuses
Ongoing training and development opportunities
Pension scheme
Bike 2 Work scheme
The Ideal Candidate:
Proactive and customer-focused mindset
Strong leadership skills
Passion for delivering exceptional service and hospitality
Excellent communication and problem-solving abilities
Ability to prioritize tasks in a fast-paced environment
Detail-oriented, flexible, and IT literate
Multicultural experience and fluency in multiple languages (advantageous but not neccessary)
The Job:
Ensuring adherence to the Concierge Standard Operation Procedures
Supervising and assisting with cashiering procedures
Performing all tasks within the Concierge Centre
Welcoming guests and handling their enquiries
Providing reports on Guest Sentiment Surveys and addressing guest comments
Providing education and training to the Concierge team
Leading by example and offering an elevated service
Responding to guest inquiries and complaints
Monitoring concierge traffic and adjusting staffing accordingly
Promoting all services to all guests
Supervising the sale of gift cards
Compiling daily and weekly reports
Engaging in hospitality initiatives and supporting the CRM program
Ensuring compliance with Health & Safety policies
Please note that this role includes weekend work, and hours will vary on a shift basis (5 over 7 days).
For more information please apply through the link provided for the attention of Jamie Smyth or call Osborne Recruitment on 01 638 4400 If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
