Our client, a leading retailer, are seeking a Head of Retail Operations. This role will be responsible for bringing this organisation’s brand strategy to life and achieving ambitious growth plans through inspirational leadership of an impressive store portfolio. This person will foster a world class customer service culture and manage, support & enable store teams to achieve overall company objectives and deliver store-based sales & KPIs through implementation of brand strategy and through the lens of brand values. Reporting directly to the CEO, this person will play a pivotal role in the business, through designing & implementing appropriate team structures in both the retail operations & store teams to support a high-performance culture.
Responsibilities:
Lead a best-in-class customer service culture in stores.
Promote a customer before task culture and always observe service, coach store management teams to foster a world class service environment in stores.
Design initiatives to support consistency and ongoing improvements to our customer service offering.
Keep abreast of market trends & competitor activity with a view to ensuring stores are market leading, always.
Monitor store performance through sales & KPI reports, deriving insights and responding with appropriate initiatives.
Through partnership with the brand & buying teams ensure the right product is in the right place by coaching the retail operations and store teams to monitor best sellers positioning, grades and profiles and in line with our visual merchandising principles and range catalogues.
Support and enable a high-performance culture and deliver effective succession & talent pipeline plans through the retail ops and Store Management teams.
Work closely with internal stakeholders such as the buying, talent & engagement, brand & eCommerce teams and actively participate in departmental monthly and regular meetings. Generate and complete accurate reports for the above meetings and departments when required.
Requirements:
Experience in running large retail turnover areas and regions, ideally with an omni channel focus.
Proven ability to foster and drive a premium customer service culture.
Management of large Flagship turnover stores fashion or sports retail experience at least 10 years’ experience in a management role.
Experience in Footwear & Apparel/Fashion (desirable).
Third Level qualification in Business or related discipline (desirable).
For further information please contact and send your updated CV to Fiona Ralph in confidence at [email protected] if you are interested in finding out more about the role and would like to be considered. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
