• Location: Sandyford
• Type: Permanent
• Job #37401
• Salary: NON 28,000.00

Customer Service Administrator

Here at Osborne, we are currently recruiting for a Customer Service Administrator to join a leading and reputable medical device organisation based in Sandyford, Dublin.
The successful candidate will join a dynamic team in this growing organisation, who strive daily to deliver outstanding results and exceed customer expectations.

Role Overview:

Position: Permanent
Hours: 9:00am5:30pm (Monday-Friday)
Location: Sandyford, Dublin
Salary: Competitive
Benefits include: Pension 5%, Income Protection, Death in Service Benefit
Model: Onsite for the first 3 months and hybrid thereafter

Responsibilities:

• Working with the customer service team, you will process sales orders, ensuring that they are tracked and delivered on time. As part of the process, you will also keep your sales managers and customers informed.
• Responsible for supporting sales order processing and oversee delivery schedules
• When the receptionist is on leave, cover reception duties and answer calls
• Monitor order status and proactively provide updates to customers on the progress of their orders
• Ensure all customer queries are answered in a timely manner
• Manage sales backorder reports so that reporting is correct and up to date
• When buying stock ensure it is within either the set minimum qty’s or for a validated purchase sales order

Requirements:

• 1-2 years' experience in an administrator or customer service role with process ordering experience desirable
• Excellent numeric and data entry skills with attention to detail and accuracy
• If you have used Salesforce before that’s great, but if not, we will provide full training
• Proficiency in using customer service software, databases, and MS Office Suite
• Ability to multitask, prioritize workload, and meet deadlines in a fast paced environment
• Excellent communication skills, both verbal and written, with a customer centric approach
• Strong problem solving abilities and attention to detail

To be considered for this position apply today or call Nicki Poole on 01 525 2457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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