A medical device organisation is seeking a Customer Support Administrator to join their organisation based in Sandyford. You will join an established, yet growing organisation with lots of opportunity. As Customer Support Administrator you will work with cutting edge products, who provide a high level of customer services across all the business units.
Death in Service Benefit
Role will be fully onsite for first 3 months and hybrid thereafter
Working with the CSR team, you will process sales orders, ensuring they are tracked and delivered on schedule keeping sales managers and customers informed throughout the process
Responsible for supporting sales order processing, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process
Maintain a close working relationship with all key parties including customers, suppliers and other departments
Cover reception duties and answer call when receptionist on leave
Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes
Support the CSR team with CRM using cases and quotations
Comply with all internal and external regulatory and legal requirements and processes
Manage sales back-order report so that reporting is correct and up to date
When buying stock ensure it is within either the set minimum qty’s or for a validated new sales order
Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover
Great communication skills, a team player and an enthusiastic approach
A strong interest in customer service and order processing
Strong IT skills across the MS Office suite
Technically minded with a desire to understand customer needs in relation to products
Excellent numeric and data entry skills with attention to detail and accuracy
1-2 years' experience in an administrator or customer service role with process ordering experience desirable
If you have used Salesforce before that’s great, but if not, we will provide full training
To be considered for this position apply today or call Emma Hickey on 01 5252457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer