Customer Service Administrator - Osborne
Job Summary
  • Dublin
  • Permanent
  • 1st June 2023
  • 27,000
  • Ref ID: #37352

Job Description

  • Location: Sandyford, Dublin
  • Type: Permanent
  • Job #37352
  • Salary: NON 27,000.00
A medical device organisation is seeking a Customer Support Administrator to join their organisation based in Sandyford.  
You will join an established, yet growing organisation with lots of opportunity.  As Customer Support Administrator you will work with cutting edge products, who provide a high level of customer services across all the business units.

For You:

  • Competitive salary 
  • Pension 5%
  • Income Protection
  • Death in Service Benefit
  • Role will be fully onsite for first 3 months and hybrid thereafter
  • Working with the CSR team, you will process sales orders, ensuring they are tracked and delivered on schedule keeping sales managers and customers informed throughout the process
  • Responsible for supporting sales order processing, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process
  • Maintain a close working relationship with all key parties including customers, suppliers and other departments
  • Cover reception duties and answer call when receptionist on leave
  • Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes
  • Support the CSR team with CRM using cases and quotations
  • Comply with all internal and external regulatory and legal requirements and processes
  • Manage sales back-order report so that reporting is correct and up to date
  • When buying stock ensure it is within either the set minimum qty’s or for a validated new sales order
  • Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover

  • Great communication skills, a team player and an enthusiastic approach
  • A strong interest in customer service and order processing
  • Strong IT skills across the MS Office suite
  • Technically minded with a desire to understand customer needs in relation to products
  • Excellent numeric and data entry skills with attention to detail and accuracy
  • 1-2 years' experience in an administrator or customer service role with process ordering experience desirable
  • If you have used Salesforce before that’s great, but if not, we will provide full training

To be considered for this position apply today or call Emma Hickey on 01 5252457.

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.

If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 

Osborne are proud to be an Equal Opportunity Employer



Apply for a Job

    First Name

    Last Name

    Phone Number

    Email Address

    Job Title

    Upload Files

    Job Summary
    • Dublin
    • Permanent
    • Nov 17, 2022
    • Competitive
    • Ref ID: 123456