• Location: Dublin 11, Dublin
• Type: Permanent
• Job #37232
• Salary: NON 13.93

Customer Service Representative  
 

• Are you interested in working in a call centre environment?
• Have you excellent experience in customer service?
• Do you have the ability to communicate effectively over the phone?

I am currently looking for a strong Customer Service Representative to work with a telecommunications company located in Dublin 11 on a permanent basis.
The role of Customer Service Representative will involve taking in volumes of calls/queries and resolving any issues in a timely and effective manner.
The successful candidate will have previous customer service experience, have a positive attitude and be flexible to work days, nights and weekends.
Interviews for this position, will happen immediately

Salary & Benefits

• €13.40 per hour
• 20% premium for nights/weekend shifts
• 37.5 hours weekly (Shifts include days, nights and weekends)
• Pension contribution once 6 months’ probation is passed
• Healthcare once 6 months ‘probation is passed
• 24 days annual leave
• Canteen
• Onsite Parking

Responsibilities:

• Logging and responding to customer queries.
• Work with support services to resolve network issues
• Complete call logs and the issuing of reports.
• Other duties as assigned/required

Key Requirements:

• Previous customer service experience with minimum of 1 year.
• Leaving Cert. level of education
• Excellent communication skills (via the English language), verbal, written and listening
• Have a flexible approach to working hours.
• Excellent PC skills – word and excel essential