Our client, an industry leader in their field, are seeking a qualified engineer to help support and maintain their range of instrumentation used by analysts, scientists, engineers and technicians (clients) in a myriad of industries across the island of Ireland. The ideal engineer has a strong technical background, has an aptitude for detail, can think on his/her feet and is not afraid to ask questions, a fast learner with strong technical skills, someone with presence who can support customers in a compelling way. You must also have a genuine interest in developing new skills and learning new technologies. It is essential that the engineers be approachable and professional. The client head office is based in Dublin 24 however this is a field-based sales role, the territory is the island of Ireland. However, the company will provide the infrastructure that will allow the successful candidate to be based anywhere in the territory.
Day to Day Activities:
Deliver technical support for a range of customers and / or a specific equipment range. This will entail travelling to sites on a country wide basis or even outside the country.
In order to promote, sell and deliver technical services effectively, you will be expected to build up (in a reasonable time span) a complete understanding of the product range. In addition to expanding your technical understanding of the instruments the company support and supply, you must also become familiar with the applications those instruments are used for
You are required to build up a bank of accurate information relating to the activities of the customer base and specific customer requirements on each site.
Generate sales opportunities where possible and commit to excellent customer service by building relationships.
Maintain accurate customer records within the CRM system.
Carrying out the service and support duties will require a planned and organised approach, which will allow you to make efficient use of your time. Travel plans must be carefully organised in a systematic manner, with appointments arranged in advance in agreement with the service coordinator.
Responsibilities for planning calibrations and validations:
Work with service coordinator to arrange site visits
Ensuring correct spare parts and appropriate in calibration test equipment ready for each site visit.
Preparing quotes for service proposals and repairs.
Maintaining and updating company database and service database with new customers and service jobs and all relevant information updated to the Prospect CRM
Responsibilities for performing calibrations and validations:
Ensure compliance with all aspects of the company service, calibration, and general quality management procedures at all times.
Commit to a continuous learning regime with a view to always building on your own personal knowledge and expertise.
Answering technical queries from customers.
Documenting PV results and producing reports/certificates.
Work closely with the sales team on upcoming projects and identified sale opportunities
Attend overseas training arranged with Suppliers
Minimum requirements:
Suitable third level education in an engineering or scientific discipline
Two Years’ experience as an instrumentation technician or laboratory technician or suitable prior experience in a relevant field preferably in a gravimetric and or temperature arena.
Ability to travel within Ireland and abroad where necessary.
Excellent communication, interpersonal, and organizational skills.
Strong computer experience including all of the Microsoft Office applications.
To be considered for this position apply today or call Paula Ferrie on 01 5252457 If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDPAUFERRIE #INDOSB1
