• Location: Dublin 12, Dublin
• Type: Permanent
• Job #36068
• Salary: NON 28,000.00

Facilities Helpdesk Co-Ordinator/Admin

Today at Osborne we are seeking a Help Desk Co-ordinator for our client in Dublin 12. Are you an experienced coordinator with help desk/facilities experience and looking for a new opportunity? If so, we want to speak to you!

The Candidate:
Experience in a similar role or a background in general domestic maintenance would be beneficial but is not essential. The ideal candidate will have experience working in a fast-paced environment, will have excellent communication skills both written and verbal and will have a “can do” attitude. This is a great opportunity for someone looking to expand on their established administration skills and who wants to progress their career working alongside a dynamic & energetic team.

Benefits

• Salary up to €28-35K DOE
• Onsite parking
• 21 Holiday days per annum
• Monday-Friday 8.30am-5pm (No weekends)
• Company events

The Role & Responsibilities

• Reporting to the Operations Manager, you will be the first point of contact for our clients and site engineers. Your responsibilities will include but are not limited to
• Taking phone calls from clients or client representatives and accurately logging the details on our system before allocating resulting work orders to our field engineers.
• Monitoring the Helpdesk email account and ensuring all queries or requests from clients are dealt with in a timely and professional manner.
• Tracking job progress, ensuring all relevant details have been captured on the job register by the engineer and processing sales invoices once jobs have been completed.
• Updating reports on ongoing projects so information is readily available for review by the Operations Manager.
• Scheduling projects with tenants and following up with engineers to track progress.
• Ordering materials and issuing purchase order numbers
• Signing off on purchase invoices for materials bought.

Experience / Skills required:

• Must be fluent in English both written & verbal.
• Strong customer service & communication skills
• Must be highly organised and can effectively & efficiently manage & prioritise a busy workload.
• Must have a high attention to detail and be a proactive problem solver.
• Proficiency in Microsoft Office, particularly Excel.
• Previous experience using a Property Management system would be an advantage.

Experience:

• Helpdesk Admin: 1 year (required)

For more information please apply through the link provided for the attention of Rebecca Moran or call Osborne recruitment 01 5984334
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search
Osborne are proud to be an Equal Opportunity Employer.

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