Head of Operations The Head of operations position is a new opportunity we are recruiting exclusively for our client, a significant Irish Professional services firm, and will report to the Managing Partner. The successful candidate will lead the strategic management of all Operations (including Technological) and Facilities Management functions to maintain optimum accommodation, environmental and support service standards within our clients’ guidelines and budgetary constraints. You will lead the operations function, Technology function and facilities management function along with the provision of services (delivered by third parties where appropriate) within the firm. In addition, there will be project work. The ideal candidate will ideally have previous relevant experience within a professional services organisation at an appropriate senior level. You will possess the attitude and ability to maintain at a high standard, change, build and grow the firm as appropriate and required. In addition, you will be a strategic and innovative thinker, a first-class communicator with excellent team leadership qualities. An initiative-taker, able to work effectively alone whom can inspire confidence whilst presenting a certain gravitas. And will need a calm demeanour with the ability to remain un-flustered and maintain a cool head in challenging situations. Key Responsibilities
General Facilities Management
Property Management (working with the Partnership, Finance, Legal, HR and Divisional Heads)
Operational and Financial Responsibilities
Technology Responsibilities
People Responsibilities
The Person Specification
Knowledge and Qualifications
Hold a third level or professional qualification in Facilities Management or a related field
Extensive senior Facilities Management experience gained in comparable environments.
A qualification in health & safety would be advantageous
Demonstrate a full understanding of statutory legislation as it relates to the built environment.
Demonstrable knowledge of the full spectrum of facilities management functions, including contract management, tendering, business development, continuity planning, and hospitality services
Demonstrable up-to-date knowledge of current licensing, H&S and disability/access legislation, and the ability to apply these pragmatically through appropriate policies and procedures
Project management experience or qualification
Sound understanding of computer systems (hardware/software), networks etc.
Skills, experience, and personal attributes
Experience of negotiating and procuring facilities management service contracts based upon best practice principles, with an understanding and working knowledge of performance measurement techniques within the current facilities management market.
Experience of diligently managing contractor relationships and with managing and recommending improvements to SLAs with contractors and facilities service providers.
Experience of the management of facilities management and capital revenue budgets.
Demonstrate the ability to delegate where necessary and appropriate but equally have a hand-on approach to accomplish key requirements.
Proven expertise and experience, with at least 3 years at a Senior Manager level experience within a corporate setting
The ability to communicate effectively and professionally with Partners, colleagues, contractors, and key stakeholders. Excellent people skills with proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations.
Leadership skills with proven experience of leading, supporting, and mentoring teams.
Able to present information, verbally and in writing, in a clear, persuasive, and concise manner to a wide range of stakeholders.
For a more comprehensive position guide and further information on the opportunity please forward your current CV in Word format and/or contact Aine Wallace in absolute confidence at aine.wallace@osborne.ie .
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
