Assistant IT Specialist Galway (Perm Level C)
Title: Assistant IT Specialist – IT & Business System Support (LEO)
Grade: Level C
Department: Business Process Improvement and IT
Reporting to: Senior Project Manager
Job Reference: EI.087.22E
Closing Date: 24th November 2022
To apply for the position, send a detailed CV and supporting document quoting reference number EI.087.22E to email@example.com, received no later than Thursday, 24th September 2022, or phone Maisie Doyle on 01 638 4400.
Applicants must have the legal right to live and work and be available to work in the location.
The Business Process Improvement & IT Department manages Enterprise Ireland’s portfolio of information systems, databases, websites and online client services as well as a global network infrastructure. The team works across the organisation on specific projects relating to procurement or development of processes and technology to support Enterprise Ireland’s operational and strategic needs.
The BPI & IT Department manages all aspects of our IT operations, working across the business units and playing a fundamental role in supporting how our business operates, driving business improvements through technology and managing risk. The department also provides IT support and project management/delivery capability to the LEO Network on several key IT systems that supports the LEO Network’s mandate to drive the development of micro and small businesses in local areas.
The IT and Business System Support (LEO) role is to provide support to the LEO network and Centre of Excellence across a range of business and IT systems. The role is based in Enterprise Ireland’s BPI & IT Department and will require a mix of business and IT related skills with an understanding of and/or proven experience working with business applications.
- Provide IT support to the 31 Local Enterprise Offices and other relevant stakeholders.
- Respond to requests for assistance on LEO-based IT Systems – Grant Management System, LEO websites (CMS), SharePoint Online and Client Online Forms Portal
- A proactive approach which includes taking the initiative in supporting systems to reduce future system errors or failures.
- Document and update the support knowledge base on issues/solutions to enable sharing.
- Support the LEO Unit team in developing new reports, respond to PQs, manage queries on the annual employment survey and carry out data analysis.
- Proactively checking for data quality issues and communicate/engage with the user base in the LEO offices to address data quality and other related issues.
- Engage with stakeholders on new requirements for LEO-based systems – document requirements, manage change requests, test and progress changes.
- Assist and train LEO staff on new system functionality.
- Track and identify reoccurring systems issues and work with the IT Department and/or LEO teams on devising, testing and deploying potential solutions.
- Demonstrate flexibility on working with the wider BPI&IT Department in undertaking additional tasks and responsibilities that may be assigned.
- Previous experience of using T-SQL in Microsoft SQL Server environment is essential.
- A qualification in computer science or experience of working in a support/help desk capacity supporting business users working with information systems is essential
- Knowledge of SharePoint Online is desirable
- An understanding of the principals of IT security regarding the use of IT systems is desirable
- Experience in using reporting tools (SSRS, SSAS, PowerBI) and ability to take on new technology would be an advantage.
- Excellent working knowledge of the MS Office suite of applications (Outlook, Excel, Word, Teams)
- Experience of capturing and documenting requirements and processes.
- Knowledge of LEO grant programmes would be an advantage
- Excellent inter-personal and communications skills, ability to engage with internal colleagues and across a wide network of LEOs to understand and resolve issues.
- Excellent problem solving and planning skills to meet deadlines.
- Excellent analytical skills (listening, questioning, challenging, modelling).
- Team player with strong networking ability.
Enterprise Ireland Behavioural Competencies
The ability to remain outcome and results focused with regard to business priorities and organisational goals, monitoring progress and adjusting approach ensuring delivery against the appropriate timescales.
Innovation and Risk-Taking
Actively encourages new ideas, experimentation and measured risk-taking, while always being on the lookout for opportunities to continuously improve business processes and efficiencies within Enterprise Ireland and client organisations.
Problem Solving and Decision-Making
The ability to be decisive and take tough decisions about clients, people and costs to deliver
sustainable results, using the analysis of information and situations to make logical and sound decisions.
The ability to provide an excellent client service focusing on client needs and building and maintaining effective personal and business relationships to advance clients’ objectives and Enterprise Ireland strategy.
Communicating with Impact to Influence Others
Communicates in a manner that will persuade, convince and influence their own staff and others, both internally and externally, in order to motivate, inspire or encourage them to follow a particular course of action.
Co-operates with colleagues, shares information and respects the opinions and values of staff members. Understands the skills, experience and knowledge of staff members and maximises how these can be utilised to the benefit of the department, the organisation and the client.
Embracing & Leading Change
Understands the business agenda of Enterprise Ireland and embraces changes for area of responsibility and for external and internal clients.
Acting / Leading with Integrity
Lives the Enterprise Ireland purpose and values, acting genuinely and with integrity, in a manner that builds trust and engages and motivates others, placing the genuine needs of the client, the organisation, and staff ahead of personal agendas
Establishes and maintains mutually beneficial relationships with colleagues and other networks for the purpose of sharing information.
Developing Yourself & Others
Creates an environment that enables others to excel in terms of job performance.
€27,024 to €52,153 per annum contributory superannuation
Rising to €53,854 by long service increments.
€25,780 to €49,678 per annum non-contributory superannuation
Rising to €51,278 and €52,887 by long service increments.
Candidates should note that entry will be at the minimum of the relevant scale and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Subject to satisfactory performance, increments may be payable in line with current Government policy.
**Point of entry on this salary scale may differ from the minimum point of the scale if the successful candidate is a current public or civil servant. **
Application and Selection Process:
The selection process may include short-listing of candidates. The selection criteria will be based on the requirements of the position. It is therefore important that you provide a detailed and accurate account of where you believe your skills and experience meet the requirements for the position. This should be contained in a short document (template attached – maximum 2 pages) accompanying your CV.
Applicants should note that, for shortlisting purposes in particular, clear evidence of the functional competency requirements listed as essential in this specification must be demonstrated as part of the supporting document accompanying your CV.
To apply for the position, send a detailed CV and supporting document quoting reference number EI.087.22E to firstname.lastname@example.org be received no later than Thursday, 24th November 2022, or phone Maisie Doyle on 01 638 4400.
ISSUED BY HR DEPARTMENT, ENTERPRISE IRELAND ON THURSDAY, 3RD NOVEMBER 2022